Charlotte Remote Tech Support
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Remote Technical Support is the most favorable tool used by every IT technician around. It is the fastest and easiest way of accessing workstations of many different costumes located in different parts of Charlotte County.
We simply connect to your computer remotely, locate the problem, fix and log out. Simple as that, the solution is just a few mouse clicks away from you. So, relax and watch how all your IT problems vanish in front of your eyes.
When you contact our Tech Support via phone or email, you will get a prompt action from a Microsoft Certified Specialist. You won’t have to wait for hours or even days for your problem to get solved, as most of them will be solved within 30 – 60 minutes. You will speak with a motivated person, who actually cares about solving your problem and who will do everything to do it immediately.
To wrap things up a bit here are few performance indicators for our Remote team from January 2018.
Average waiting time on phone
Email response time
Same day fix
How we manage to have great KPI’s like this? There is no magic here. It is all about hard work and experience. Did you know that some of our senior IT specialists have two decades of experience?Take an advantage and employ local Charlotte IT consultants and company with A+ BBB rating. Dell, Microsoft, Cisco, Lenovo, VMWare, and Bitdefender have recognized our professionalism and desire to help every client, thru official partnerships and reselling programs. This means that you’ll get remote services and equipment at highest professional standards, in shortest period and within your budget.
Real-time Remote IT Services
Remote work can be basically divided into remote server administration, remote desktop administration and remote network support. Main tasks that we can do remotely are:
- Configure your network device (printers, NAS drives, etc.);
- Create new domain users and set up a workstation for that users;
- Create backups;
- Run diagnostic and maintenance;
- Remove viruses and annoying spam;
- Software and OS installations, updates and patches;
- The configuration of many different servers (Exchange, SharePoint, Windows Server, NAV);
- Server migrations;
- Configuring remote access and VPN;
- Solve issues of your workstation or server.
Most of our managed IT services can be done remotely. Since you don't need to wait for on-site support, you’ll save time and money.
Simple IT Solutions & In-depth Help
Working with clients in different industries for more than 15 years gave us unique opportunity to realize the most important things you need regarding IT. We deliver a simple and fast IT solution and in-depth help when you need it.Secure Networks ITC consulting team has something special for all SMB in Charlotte – unlimited tech support for your server, network, and workstation at a flat rate. Why pay hourly when you can have unlimited monthly support from $59?
The main difference between Limited and Unlimited would be the number support hours included in the price of the plan.Unlimited plan (recommended) is focused on ensuring that the cost of the maintenance will never exceed the price of the plan. The Limited plan is intended for small businesses with a simple IT system. It will provide you with proactive maintenance and monitoring, but at the limited support hours. If that number exceeds the plan, you will be charged for the additional labor. Both plans come with regular maintenance intervals and periodical inspections, along with advanced monitoring of complete business IT system. Custom plan? No problem! If your business computer ecosystem depends on tons of personalized factors don’t worry. We’ll create a custom plan for remote support (no matter if it is scheduled or not) that will work especially for your business model.
Remote IT Support Benefits for Small Businesses
Here are the major advantages of our remote technical support:
- Fast & efficient service, you just need to call, regardless of your existing location,
- Cost effective, we don’t need to come to your location,
- Secured and encrypted remote sessions for high data security,
- Email and phone support available 24/7.